Delete your Babyflow account
Babyflow is made by (jve) STUDIO. You only have a Babyflow account if you signed in to back up, sync or track together with Babyflow Premium Care. This page explains how to delete that account and what happens to your data.
Delete your account in the app
- Open Babyflow and go to Settings.
- If you’ve invited others to track your baby with you, remove them first.
- Tap Account, then Delete account.
- Tap Delete account again to confirm.
Your account is deleted straight away.
Without the app
Email us at babyflow@jve.studio from the email address you use to sign in, and ask us to delete your account. We delete it within 30 days and let you know when it’s done.
What we delete
- Your account: your email address, your first name, your password or Apple or Google sign-in, and the record of your sign-ins
- Your data in the cloud: your baby’s profile, activities, notes, growth measurements, home screen cards and reminders
- The push tokens of your phones and any invite links you created
If you joined a baby someone else invited you to, your account is deleted and that baby leaves your phone. The baby’s data stays with the person who invited you.
What we keep, and for how long
- Deleted data can stay in our database provider’s backups for a short time before it is overwritten.
- Purchase records: as long as needed to restore your purchase and to meet tax and accounting rules. Deleting your account doesn’t cancel a Premium Care subscription: cancel it in Google Play or the App Store.
- Analytics, which never include your name, your baby’s name or photo, or what you log: only as long as we need it to understand how Babyflow is used. Email us to have it deleted too.
- What’s on your phone stays there until you remove Babyflow. Your baby’s photo is never uploaded, so it’s only ever on your phone.
More details are in our privacy policy.